Citizen Charter for Plant Quarantine

07/12/2017

Our Commitment
We are committed in partnership with our clients and stakeholders that we will deliver plant quarantine services efficiently and transparently to facilitate trade in agriculture while protecting India’s plant wealth and environment.
Our Values
While delivering services to our clients, we endeavour to conduct ourselves professionally, without any prejudice, in a transparent, efficient and fair manner.
Our Code of Conduct
Plant quarantine (PQ) staff operates under the code of conduct of Civil Service Rules, and we expect that you will advise us if you are aware of any inappropriate behaviour, including unauthorized release of information and that you do not offer any PQ staff any inducement or expect any preferential treatment in dealing with PQ staff.
Our Service Standards
We are committed to reply to your correspondence within 21 days of receipt of your letter, where sourcing of the information is requiblack. If we can't answer within that time frame, we will contact you and let you know when you can expect the reply. If the matter is outside our purview, we will advise you to whom to contact. We will respond to your requests for any printed information available with us within 7 days of receipt. We answer telephone calls or messages left promptly during normal office hours (09:15 A.M. 5:45 P.M.) excluding week-end holidays (Saturdays/Sundays) and other closed holidays provided you are identified by your name and identify your position. If we are not able to answer your query immediately over phone, we will take your contact details to ensure you get response.

Document Type:
Citizen Charter